CRTC seeks input from Canadians on draft wireless code

CanadaThe Canadian Radio-television and Telecommunications Commission (CRTC) today invited Canadians to share their input on the draft code for wireless services. The intent of the code is to provide new rules by which mobile carriers can sell their wireless services.

“I would like to thank Canadians for having shared their candid views on wireless services,” said Jean-Pierre Blais, Chairman of the CRTC. “The draft code is still very much a work in progress and intended to encourage more discussion. We are inviting Canadians to participate by telling us what they think of the working document. Once finalized, the wireless code will enable them to make informed decisions in a competitive marketplace.”

The code is looking to put in place rules around many of the topics that have irritated subscribers for some time. Among these rules are:

  • A clearer understanding of wireless services and fees
  • The ability to unlock cellphones on reasonable terms
  • The ability to cap additional fees, including long-distance calls, usage of voice minutes, text messages, data usage and roaming
  • Online tools to monitor usage and any additional fees

Feedback on the draft code will be accepted until 1700 PT on February 15th, 2013. Public hearings will also be held from February 11th to 15th, in Gatineau, Quebec.

Once finalized, the code will be enforced by the CRTC with the Commissioner for Complaints for Telecommunication Services (CCTS) managing its administration. The CCTS will have a number of powers available to it, including the ability to provide customers with compensation.

Read more: CRTC