Research In Motion has issued a couple of updates about the massive outage plaguing the BlackBerry service since the beginning of the week. According to an update by Robin Bienfait, Chief Information Officer, RIM, services in Canada and the US are slowly returning to normal:
- Email systems are operating and we are continuing to clear any backlogged messages. Support teams are working to minimize the impact on our customers
- Support teams have added capacity to help with message delivery between regions and continents
- BBM and browsing services are online and traffic is passing successfully
- Support teams are investigating reports of BBM delays
While progress is being made, some customers are still reporting that all is not well yet. RIM recognizes this but still does not have an ETA for when the issue will be fully resolved.
Understating the severity of the issue and its effect on customers, Research In Motion co-CEO Mike Lazaridis has recorded his own update and apology:
It seems that RIM cannot catch a break these days…
Update: All services have now been restored Research In Motion co-CEO Mike Lazaridis confirmed this morning on a conference call. This outage, its first in over 18 months, has been its biggest yet. Compensation to customers and carriers was not ruled out either.