Apple’s new Maps app has been widely criticized since its launch in iOS 6 due to inaccuracies and bugs. Apple’s CEO Tim Cook has now published an open letter in which he recognizes that its new mapping application does not live up to the usual standards associated with Apple:
At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.
Cook added that Apple is “doing everything we can to make Maps better.” He also took the unusual step of suggesting other options that users could look into:
While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.
Kudos to Apple for the frank response to this issue…
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