Apple responds to bent iPhone 6 Plus controversy

Bending the Apple iPhone 6 PlusWhile dramatic, the latest Apple controversy, known as Bendgate, may only affect a small number of Apple iPhone 6 Plus phablets. Apple told Re/code that it has only received nine complaints about the iPhone 6 Plus bending (likely as a result of time spent in a back pocket). Even if you include the iPhones sacrificed at the altar of YouTube videos, it does appear to be a relatively isolated issue, especially when you consider that some 10 million iPhone 6 and iPhone 6 Plus smartphones were sold in the first three days of availability alone.

The company also issued a statement about the issue:

“We chose these high-quality materials and construction very carefully for their strength and durability. We also perform rigorous tests throughout the entire development cycle including 3-point bending, pressure point cycling, sit, torsion, and user studies. iPhone 6 and iPhone 6 Plus meet or exceed all of our high quality standards to endure everyday, real life use.”

At the same time, it appears that Apple is not completely opposed to replacing bent iPhone 6 devices. Asked by TheNextWeb about a replacement, an Apple support agent indicated that a Visual Mechanical Inspection performed at Genius Bars would determine eligibility for a replacement. Precisely what the guidelines were was not revealed though.

If you inadvertently bent your Apple iPhone 6, perhaps by putting it in your back pocket and sitting down, you may be still be able to get it replaced. But if Apple is somehow able to determine that you deliberately tampered with it, you’ll likely be out of luck.

Sources : Re/code // TheNextWeb