T-Mobile has acknowledged that the Google Nexus One is experiencing a loss of 3G signal and/or fluctuations between 3G and EDGE.
Google and T-Mobile are investigating this issue and hope to have more information for you soon. We understand your concern and appreciate your patience.
Reports of such issues surfaced shortly after people started receiving their devices day after its announcement. Other devices appear unaffected by this issue according to users with multiple phones.
T-Mobile is still investigating and is asking users for additional information:
- BE SURE TO INCLUDE THE CITY, STATE, & ZIP of the location where you’ve experienced the problem.
- Indicate if you have no 3G at all or if your signal indicator fluctuates between 3G & E.
- Do you have another T-Mobile 3G phone that does get or does not get reliable 3G at the same location?
- Is there anything specific that you have done that helps the problem or that makes the problem occur.
- Any other relevant information you can provide.
Hopefully a software fix will soon be available…