CRTC launches online forum to discuss wireless code

The Canadian Radio-television and Telecommunications Commission (CRTC) yesterday launched an online forum to make it easier for Canadians to provide their input on the Wireless Code it is developing. This code is expected to cover the wording of contracts, disclosure of pices and fees, the rights of consumers, and other topics pertaining to wireless contracts.

The CRTC recently examined the wireless market and found that wireless contracts were a significant concern for Canadians. Many Canadians said that contracts for cellphones and other personal mobile devices are confusing. Last year, consumer complaints to the Commissioner for Complaints for Telecommunications Services about wireless services outnumbered all other telecommunications services combined.

The CRTC decided to develop a mandatory Wireless Code to help consumers make informed choices about wireless services. Once completed, the Wireless Code will provide a clear and consistent list of terms and conditions that wireless companies will need to include in their contracts.

Through the forum, the CRTC asks Canadians to provide input on the following questions:

  • What should be in the wireless code?
  • How should complaints related to the wireless code be resolved?
  • How should the wireless code be promoted and reviewed to ensure it is working?

The forum will be open until 8 p.m. (EST) on December 4, 2012 at

Read more: CRTC